Thank you very much for your feedback. We are pleased to hear that you found the hotel nice and clean and appreciated our very good location near the lake, making it easy to walk around the Old Quarter. We understand your comment regarding the room size and appreciate you sharing it with us. We look forward to welcoming you again in the future.Authentic Hanoi Boutique Hotel Team
Thank you very much for your kind feedback. We are delighted to hear that you had a very good stay and appreciated the service from Sandy and the entire team. Your recommendation truly means a lot to us, and we look forward to welcoming you back in the future.Authentic Hanoi Boutique Hotel Team
Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our convenient location close to many great restaurants and sightseeing spots. It is also wonderful to know that you liked the lake view from our 11th-floor restaurant. We truly appreciate your comments and look forward to welcoming you back in the future.Authentic Hanoi Boutique Hotel Team
感謝您分享您的反饋。我們非常抱歉此次入住體驗未能符合您的期望，并對由此給您帶來的不便深表歉意。關于您提到的“中文友好”問題，我們理解您的失望。目前酒店確實有部分員工可進行基礎中文溝通，但尚未做到全程、全面的中文服務，我們會認真檢視頁面訊息的呈現，避免給客人造成誤解。針對您提前退房的情況，我們對您家人身體不適一事深表關切，也希望家人目前一切安好。關于未使用晚數的房費，由于您的預訂是通過第三方平臺完成，且所訂房價條件為不可退款類型，酒店在系統及合同條款限制下，無法自行操作退款。相關費用政策均以您預訂時平臺所顯示的條款為準。對此我們理解您的感受，也非常遺憾未能在當時為您提供更靈活的解決方案。您的意見對我們非常重要，我們已將相關反饋提交給管理團隊，以便在服務溝通及訊息透明度方面持續改進。真誠希望未來仍有機會在更好的情況下再次為您服務。Authentic Hanoi Boutique Hotel Team感謝您分享您的反饋。我們非常抱歉此次入住體驗未能符合您的期望，并對由此給您帶來的不便深表歉意。關于您提到的“中文友好”問題，我們理解您的失望。目前酒店確實有部分員工可進行基礎中文溝通，但尚未做到全程、全面的中文服務，我們會認真檢視頁面訊息的呈現，避免給客人造成誤解。針對您提前退房的情況，我們對您家人身體不適一事深表關切，也希望家人目前一切安好。關于未使用晚數的房費，由于您的預訂是通過第三方平臺完成，且所訂房價條件為不可退款類型，酒店在系統及合同條款限制下，無法自行操作退款。相關費用政策均以您預訂時平臺所顯示的條款為準。對此我們理解您的感受，也非常遺憾未能在當時為您提供更靈活的解決方案。您的意見對我們非常重要，我們已將相關反饋提交給管理團隊，以便在服務溝通及訊息透明度方面持續改進。真誠希望未來仍有機會在更好的情況下再次為您服務。Authentic Hanoi Boutique Hotel Team
Thank you very much for your kind feedback. We are delighted to hear that you found Sandy and the entire team friendly and welcoming, and that you were satisfied with the room, food, and our excellent location. Your positive comments are truly appreciated and serve as great encouragement for our team. We look forward to welcoming you back again in the future.Authentic Hanoi Boutique Hotel Team
Thank you very much for sharing your outstanding feedback. We are delighted to hear that you enjoyed the superb view during breakfast on the 11th floor and found our team friendly and helpful. It is especially rewarding to know that David was able to assist you promptly when you left your phone in the Grab car, and that the situation was resolved successfully. Your kind words truly encourage our team to continue delivering attentive and reliable service. We look forward to welcoming you back in the future.Authentic Hanoi Boutique Hotel Team
Thank you very much for your kind feedback. We are delighted to hear that you were satisfied with the excellent service from Sandy’s team at reception as well as the restaurant team. It is also a pleasure to know that you appreciated our great location. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Authentic Hanoi Boutique Hotel Team
感謝您分享寶貴的入住體驗。我們很高興得知您對酒店的整體服務質量、地理位置以及還劍湖區域的便利性感到滿意。關于您提到的熱水穩定性問題，我們深表歉意，尤其是在沐浴體驗上給您帶來不便。相關反饋已轉達至工程團隊進行檢查與改進，以提升后續客人的入住舒適度。感謝您的理解與建議，期待未來有機會再次為您提供更完善的住宿體驗。Authentic Hanoi Boutique Hotel Team
