Thank you very much for your feedback. We are pleased to hear that you found the hotel nice and clean and appreciated our very good location near the lake, making it easy to walk around the Old Quarter. We understand your comment regarding the room size and appreciate you sharing it with us. We look forward to welcoming you again in the future.Authentic Hanoi Boutique Hotel Team
Thank you very much for your kind feedback. We are delighted to hear that you had a very good stay and appreciated the service from Sandy and the entire team. Your recommendation truly means a lot to us, and we look forward to welcoming you back in the future.Authentic Hanoi Boutique Hotel Team
Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our convenient location close to many great restaurants and sightseeing spots. It is also wonderful to know that you liked the lake view from our 11th-floor restaurant. We truly appreciate your comments and look forward to welcoming you back in the future.Authentic Hanoi Boutique Hotel Team
感谢您分享您的反馈。我们非常抱歉此次入住体验未能符合您的期望，并对由此给您带来的不便深表歉意。关于您提到的“中文友好”问题，我们理解您的失望。目前酒店确实有部分员工可进行基础中文沟通，但尚未做到全程、全面的中文服务，我们会认真检视页面讯息的呈现，避免给客人造成误解。针对您提前退房的情况，我们对您家人身体不适一事深表关切，也希望家人目前一切安好。关于未使用晚数的房费，由于您的预订是通过第三方平台完成，且所订房价条件为不可退款类型，酒店在系统及合同条款限制下，无法自行操作退款。相关费用政策均以您预订时平台所显示的条款为准。对此我们理解您的感受，也非常遗憾未能在当时为您提供更灵活的解决方案。您的意见对我们非常重要，我们已将相关反馈提交给管理团队，以便在服务沟通及讯息透明度方面持续改进。真诚希望未来仍有机会在更好的情况下再次为您服务。Authentic Hanoi Boutique Hotel Team感谢您分享您的反馈。我们非常抱歉此次入住体验未能符合您的期望，并对由此给您带来的不便深表歉意。关于您提到的“中文友好”问题，我们理解您的失望。目前酒店确实有部分员工可进行基础中文沟通，但尚未做到全程、全面的中文服务，我们会认真检视页面讯息的呈现，避免给客人造成误解。针对您提前退房的情况，我们对您家人身体不适一事深表关切，也希望家人目前一切安好。关于未使用晚数的房费，由于您的预订是通过第三方平台完成，且所订房价条件为不可退款类型，酒店在系统及合同条款限制下，无法自行操作退款。相关费用政策均以您预订时平台所显示的条款为准。对此我们理解您的感受，也非常遗憾未能在当时为您提供更灵活的解决方案。您的意见对我们非常重要，我们已将相关反馈提交给管理团队，以便在服务沟通及讯息透明度方面持续改进。真诚希望未来仍有机会在更好的情况下再次为您服务。Authentic Hanoi Boutique Hotel Team
Thank you very much for your kind feedback. We are delighted to hear that you found Sandy and the entire team friendly and welcoming, and that you were satisfied with the room, food, and our excellent location. Your positive comments are truly appreciated and serve as great encouragement for our team. We look forward to welcoming you back again in the future.Authentic Hanoi Boutique Hotel Team
Thank you very much for sharing your outstanding feedback. We are delighted to hear that you enjoyed the superb view during breakfast on the 11th floor and found our team friendly and helpful. It is especially rewarding to know that David was able to assist you promptly when you left your phone in the Grab car, and that the situation was resolved successfully. Your kind words truly encourage our team to continue delivering attentive and reliable service. We look forward to welcoming you back in the future.Authentic Hanoi Boutique Hotel Team
Thank you very much for your kind feedback. We are delighted to hear that you were satisfied with the excellent service from Sandy’s team at reception as well as the restaurant team. It is also a pleasure to know that you appreciated our great location. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Authentic Hanoi Boutique Hotel Team
感谢您分享宝贵的入住体验。我们很高兴得知您对酒店的整体服务质量、地理位置以及还剑湖区域的便利性感到满意。关于您提到的热水稳定性问题，我们深表歉意，尤其是在沐浴体验上给您带来不便。相关反馈已转达至工程团队进行检查与改进，以提升后续客人的入住舒适度。感谢您的理解与建议，期待未来有机会再次为您提供更完善的住宿体验。Authentic Hanoi Boutique Hotel Team
